This policy explains how [Company name] Pty Ltd (ABN [ABN to be confirmed]), which operates The VIP Register, handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
From homeowners
When you request an introduction or join the private list: your name, email, mobile, the suburb of the property, the type of project, a budget range, your timing, your description of the project and any member you'd prefer.
From builders and trades
When you apply or are a member: business and contact details, ABN and ACN, licence and insurance details and certificates, director and trading history, references and their contact details, project details and photos, and the results of our checks, reference calls and site visits.
From referees
When an applicant names you as a referee: your name, phone number and what you tell us about their work.
From everyone
Basic technical information when you use the site, through Cloudflare Web Analytics (which does not use cookies) and Cloudflare Turnstile spam protection.
Why we collect it
- To introduce homeowners to suitable members, and follow up on those introductions.
- To assess applicants and review members against our standard.
- To look into concerns raised about members.
- To keep homeowners on the private list informed about the register opening.
- To run and protect the website.
Who we share it with
- Homeowners' details are shared only with the member(s) you're introduced to, with your consent, given on the introduction form. We don't sell personal information and we don't share it with members you haven't been introduced to.
- Members' profiles show only the information described in the member terms. Assessment details, references and documents are never published.
- Service providers who store or process information for us: Airtable (enquiries), Tally (membership applications), Cloudflare (website hosting, spam protection and analytics) and our email provider. Some of them store information outside Australia, including in the United States and the European Union.
- Where the law requires or allows it — for example, to a regulator.
How long we keep it
We keep enquiries for up to 2 years after the last contact, and membership and assessment records for 7 years after membership ends (to meet record-keeping obligations), then delete or de-identify them.
Security
Information is held in access-controlled services with encryption in transit. Only people who need it for the purposes above can see it.
We only email you about your enquiry, your membership or the register opening. Every marketing email has an unsubscribe link.
Your rights
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. We'll respond within 30 days.
Complaints
If you're unhappy with how we've handled your information, email us first and we'll respond within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner.
Changes
We'll post any changes here, with the date at the top.