A place on the register is held, not owned. This policy explains how members keep it, and when it can be paused or removed.
Keeping a place
Every member is vetted again every twelve months against the full standard. Their profile shows the month of their latest vetting.
When a listing is paused
A member's listing is hidden from the site while:
- a licence or required insurance has lapsed and is awaiting renewal; or
- a concern raised about their work is being looked into.
A paused listing returns once the matter is resolved.
When a place is removed
A member can lose their place if:
- a licence or required insurance lapses and is not renewed;
- they no longer meet the standard at their annual review;
- a company they direct enters external administration;
- a complaint about their work is substantiated; or
- anything they told us during vetting turns out to be untrue.
How removal works
- We tell the member, in writing, what we've found and why removal is being considered.
- The member has at least 10 business days to respond, with any evidence they want us to consider. (If a licence or required insurance has been cancelled, removal can be immediate.)
- We decide, and tell the member in writing with our reasons.
- If a member is removed, their profile is taken down and they must stop using our name within 14 days.
- A removed member may reapply after 12 months, and is assessed afresh.
Raising a concern
If you have a concern about a member, email [email protected]. We read every one.
This policy forms part of the member terms.