These terms apply when you use this website or ask us to introduce you to a builder or trade. They're written in plain English. If anything is unclear, email[email protected].
1. Who we are
The VIP Register is operated by [Company name] Pty Ltd (ABN [ABN to be confirmed]) ("we", "us"). In these terms, "you" means a homeowner or anyone else using the website, and a "member" means a builder or trade listed on the register.
2. What we do
We keep a small register of builders and trades who have passed the checks described inHow we vet, and we introduce homeowners to members who suit their project.
The service is free for homeowners. Members pay us an annual membership fee. We do not take commissions, referral fees or any payment linked to the value of your project.
3. What the checks mean — and what they don't
Our checks are carried out carefully, by a construction manager. But you should understand their limits:
- They describe what we checked and when. Each profile shows the month the member was last vetted.
- They are not a guarantee of any member's work, conduct, availability, price or financial position, now or in future.
- Circumstances can change between reviews. We act on what we learn, but we can't monitor every job.
- We are not a regulator, and membership is not a licence, certification or accreditation.
Before you sign anything, make your own enquiries: check the member's licence yourself on theNSW Government licence register, and get independent advice where you need it.
4. Your contract is with the member
If you engage a member, the contract is between you and the member. We are not a party to it, we don't supervise or manage the work, and we are not responsible for the member's work, pricing, delays or defects. Disputes about the work are between you and the member — although we'd like to hear about them (see section 7).
5. Before you sign: protections NSW law gives you
For residential building work in NSW:
- work over $5,000 must have a written contract, and work over $20,000 a more detailed one;
- the deposit can't be more than 10% of the contract price;
- for work over $20,000, the builder must give you a certificate of home building compensation insurance before taking any money or starting work;
- the contractor must hold the right licence for the work.
Members are expected to follow these rules. If one doesn't, tell us. NSW Fair Trading publishesa checklist for signing a building contract.
6. Introductions
- When you ask for an introduction, we share the details in your request with the member(s) we introduce you to, and only them. See the Privacy Policy.
- We aim to reply within one business day, but introductions depend on members' availability. We don't promise a member will take on your project.
- We may decline to make an introduction, for example if a project is outside the register's area or tiers.
- Before the register opens, joining the private list means we'll contact you about introductions when it does.
7. Concerns about a member
If you have a concern about a member, email [email protected]. We read every one, may pause the member's listing while we look into it, and act under ourremoval policy. We can't resolve contract disputes for you;NSW Fair Trading offers a free complaint service for building disputes.
8. Using the website
- Give us accurate information, and only submit details about yourself or with the other person's permission.
- Don't misuse the site — for example by scraping it, sending spam or interfering with it.
- The content and design of the site belong to us or to the members who supplied it. Don't reuse them without permission.
9. Your consumer rights
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.
10. Our liability
To the extent the law allows, we are not liable for any loss arising from a member's work or conduct, or from your decision to engage a member, and our total liability to you in connection with the free introduction service is limited to re-supplying the service. This does not limit liability for our own negligence where the law doesn't allow it to be limited.
11. Changes
We may update these terms. The date at the top shows when they last changed. Changes don't affect an introduction already made.
12. Law
These terms are governed by the law of New South Wales.
Builders and trades: see the member terms.